City of Toronto Storm Update, Dec 23rd - 5PM


The City of Toronto is continuing to provide updated information this afternoon on ongoing impacts and the City's response to the ice storm. City staff scheduled to work are asked to report for their regular shifts to continue to deliver as many services as possible to residents, businesses and visitors.

Toronto Hydro
Toronto Hydro is currently reporting that less than 200,000 customers are without power. Hydro crews have been and will continue working around the clock to respond. The utility hopes to have power restored by Wednesday. Call Toronto Hydro's Lights Out number, 416-542-8000, for serious situations only.

Toronto Emergency Services
The City's emergency services (Fire, Emergency Medical Services and Police) are very busy and are managing increased call volumes. Residents are reminded to only call 911 in the event of an emergency. The non-emergency number for Toronto Police Service is 416-808-2222.

Community Care Access Centre Clients
Community Care Access Centre clients who use home oxygen and have concerns can call 310-2222 (no area code required) for assistance. All others are asked to contact their oxygen supplier for assistance.

Service has resumed on the transit system with the exception of the Sheppard subway and some busses remain on diversion. Please check for updates and service alerts.

GO Transit
GO Transit is operating an Adjusted Winter Schedule today. Check schedule details at

Toronto Roads and Traffic
The City's Transportation Services Division reports that hundreds of traffic signals are not working but the count may change as power is restored. Salting operations are continuing on collector roads, local roads and sidewalks. Drivers are cautioned to watch for debris on roadways. The following roads in Scarborough are closed to traffic as they are not safe due to fallen power lines and trees:
- Old Kingston Road from Military Trail to Manse Road
- Military Trail from Old Kingston Road to Bobmar Road
- St. Andrews Road from Meldazy Drive to Suraty Avenue
- Colonel Danforth Trail - Bonacres Avenue to dead end
- Highview Avenue at Lillington Avenue
- Pinegrove Road at South Edgely Avenue.

Food, Water, Warmth and Rest
Thirteen Toronto Police Service facilities that have been identified as having community rooms available for use 24/7 as warming centres are as follows:
Division 11 – 2054 Davenport Rd.
Division 12 – 200 Trethewey Dr.
Division 14 – 350 Dovercourt Rd.
Division 22 – 3699 Bloor St. W.
Division 23 – 5230 Finch Ave. W.
Division 31 – 40 Norfinch Rd.
Division 33 – 50 Upjohn Rd.
Division 42 – 242 Milner Ave.
Division 43 – 4331 Lawrence Ave. E.
Division 51 – 51 Parliament St.
Division 52 - 255 Dundas St. W. (Lobby only)
Toronto Police Service College – 70 Birmingham St.
Toronto Police Service Headquarters – 40 College St.

The City is operating 12 locations where vulnerable residents and those who need assistance can access food, water, warmth and rest. Pets are welcome.

Toronto Community Centre locations are as follows:
Dennis R Timbrell Community Centre, 29 St. Denis Dr. (Eglinton/DonMills)
Malvern Community Centre, 30 Sewells Rd. (Neilson/Rd/Finch)
Agincourt Community Centre, 31 Glen Walford Rd. (Sheppard/Midland)
Driftwood Community Centre, 4401 Jane St. (between Finch/Steeles)
Mitchell Field Community Centre, 89 Church Ave. (Yonge/Finch)
Joseph P Piccinini Community Centre, 1369 St Clair Ave. W. (St Clair/Keele)
Matty Eckler Community Centre, 953 Gerrard St. E. (Pape/Gerrard)
Lawrence Heights Middle School, 50 Highland Hill, North York, ON, M6A 2R1
Armour Heights Community Centre, 2140 Avenue Rd., North York, ON, M5M 4M7
Edithvale Community Centre, 131 Finch Ave. W., North York, ON, M2N 2H8
Pleasantview Community Centre, 545 Van Horne Ave., North York, ON, M2J 4S8
East York Collegiate Institute, 650 Cosburn Ave., East York, ON, M4C 2V2

Warming Centres – daytime only:
The public is invited to any City building with public space.

Toronto Public Libraries
Branches with power are open regular hours; those without power are closed. Tuesday December 24, all open branches will have holiday hours from 9 a.m. to 1 p.m. For complete information on locations that are open please refer to

Toronto District School Board
The Toronto District School Board has advised that all Early Learning and Child Care Centres operated by the City of Toronto and located in TDSB sites will be closed tomorrow. A list of the sites is available at

Toronto Catholic District School Board
All Toronto Catholic District School Board facilities and daycare centres will be closed tomorrow.

Toronto Children's Services
Parents should contact their child care centre or provider prior to drop off to determine whether service will be available.

Frozen water service prevention
If you don't have heat for your home and the temperature drops well below freezing consider leaving a tap open enough for a trickle of water so there is some movement of water in pipes that might be vulnerable to freezing.

If you are leaving your home because of no heat you can shut off the main service valve in your basement and open your lowest tap to drain the water out of your plumbing lines to prevent them from freezing.

Bike Share Program (BIXI)
The bike share program will be closed until December 28 in order to clear ice from the various stations and bikes.

Food Safety
For more information about when to keep and when to throw out refrigerated foods, visit

Emergency Preparedness
For more information and advice about emergency preparedness visit

Social Media Updates
For updates during an emergency event and other City of Toronto information, follow @TorontoComms on Twitter. The City will be using #citystorm when providing updates on the storm.

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